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Terms and Conditions

Terms and Conditions


Chadou Verlag GbR, Burggräfenröderstr. 13, 61184 Karben


All (and future) deliveries by the Chadou publisher, Chadia Wilhelm and Dounia Willecke GbR, Burggräfenröderstr. 13, 61184 Karben, hereinafter called seller - are made exclusively on the basis of the following terms and conditions of sale and delivery.


The seller does not recognize and explicitly objects to any deviations from these terms and conditions. Conflicting conditions on the side of the customer shall be valid only if the seller expressed his explicit prior agreement in writing.


The transaction of book sales may be processed via internet. Order cancellations and referring consumer protection laws are part of this contract.


Complaints and claims about obvious defects must be made in writing to the seller within one week of receipt of the shipment.


The buyer agrees that the German Post AG will submit the current address of the buyer to the seller in case a shipment could not be delivered successfully to the address previously given.




The presentation of products in our online shop is not a legally binding offer, but a nonbinding online catalogue. After entering personal data, and the click on the button "Order" in the final step of the order process, the buyer enters a binding order of all items included in the shopping basket. The receipt and acceptance of the order is immediately confirmed via automated email reply. This email confirmation concludes the purchasing agreement.


Shipping / delivery times


All deliveries are made promptly after receipt of payment - if available from stock.


If an item is not available in the short term, the buyer will be informed of the expected delivery time by email, provided the seller was supplied with a valid contact address.


In case of delivery delays, e.g. due to force majeure, disruptions of traffic or decrees from higher authorities, as well as other causes of delay, for which the seller does not bear any responsibility, no claim for damages against the seller may be charged.


Partial deliveries


We are entitled to partial deliveries insofar as this is reasonable. Additional shipping costs will not be incurred unless otherwise expressly agreed.




All indicated prices are final prices that include the VAT of 7%. The provisions also apply to online orders.


The payment for deliveries within Germany is by


    - PayPal

    - Advance payment (The buyer is obliged to pay the purchase price via remittance to our account.  

      immediately after receipt of the order confirmation)

    - Cash on collection possible


If a payment is made in advance the buyer will receive an e-mail with the exact billing information from the seller. (The e-mail address and telephone number should be entered into the order form, so that the seller can contact the buyer. In the reference field of the remittance the buyer should specify name and invoice number so that the order can be assigned to the payment.)


Reservation of ownership


Until full payment of the delivered goods is received the goods remain property of the seller (reservation of property rights pursuant to § § 158, 449 BGB). If the agreed payments are overdue the seller will charge additional reminder and processing fees.


Right of withdrawal


Unused books may be returned in their original, undamaged packaging within 14 days of delivery.


Before returning any items the buyer should get in touch with the seller so that the settlement can be made. For returns the following address must be used:


Chadou Verlag GbR

Burggräfenröderstr. 13

61184 Karben


Articles that have been customized or altered can not be returned.


The buyer has to bear the shipping costs of returning the goods if the goods delivered correspond to the goods ordered and if the total value of the returned goods does not exceed an amount of 40 €. Otherwise the return is free for the buyer.




Claims for damages against the seller are excluded unless they are based on intentional or grossly negligent conduct of the seller or its agents. The limitation period for the recovery of damages is three years and begins on the date of the action which caused the obligation to pay damages. If the statutory period in individual cases leads to a shorter statute of limitations for the seller, the shorter period applies. For all other claims for damages, the statutory provisions of the Civil Code apply.


The amount of the seller's liability is limited to the typical amount of comparable transactions of this kind of damage that was foreseeable at the conclusion of the contract or at the latest at the time of the breach of an obligation.


The seller's liability for consequential damages resulting from the legal basis of a positive breach of contract is excluded unless the seller failed to honor essential obligations of the contract.


Compensation and retention


A set-off or right of retention is permitted only with recognized or legally established counterclaims.


Other provisions


Side agreements to this contract do not exist. Changes or additions must be made in writing to be legally effective.

Changes to terms and conditions also require the written form.

Customers are not entitled to transfer any rights of this contract.

Applicable is exclusively the German law.


Data security


The customer data transmitted by the seller will only be used to process orders. Only data that is required for processing orders (e.g. mailing services) will be transferred to third parties. The order information is encrypted and secured, but the seller assumes no liability for data security during transmission over the internet (e.g. due to technical problems on the side of the provider) or for any criminal access to files on our website. The credentials for the client login, which are transmitted to the customer on request, are to be kept strictly confidential by the customer because we take no responsibility for the use and application of this data.


Saving clause


Should one or more of the above provisions be invalid, this shall not affect the validity of the remaining provisions. This also applies if only a part within a scheme is ineffective, but another part effective. Each invalid provision shall be replaced by the parties with a provision that comes closest to the economic interests of the parties and does not contradict the remaining contractual arrangements.




Jurisdiction for all disputes of the parties is only the location of the seller.


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